Politique de remboursement

Order Changes & Cancellation

Should you want to make any changes or cancel your order, please contact the designer Perrine Marez immediately. If your order has shipped already, you might have to pay additional shipping charges.

 

Damages & Defects

The designer Perrine Marez goes to great lengths to ensure that your order arrives intact. Please inspect your package immediately upon arrival, and contact her with descriptive pictures if anything has been damaged during shipping; she will arrange for repair or replacement of the item(s).

In the rare case of defects in the jewelry, she reserves the right to evaluate if the defect is a result of the production process. If this is the case, she will be happy to repair or replace the item at no extra cost. However, if she judges the defect is a result of accident, abuse, neglect or wear from normal use, she can evaluate repair options together when possible.

 

Returns & Exchanges

You have up to 15 days after the receipt of your order to return your purchases for a full refund of the purchase price. Articles must be returned in their original packaging and in their original condition, accompanied by the delivery slip initially received with the package. After informing us by e-mail (info@bijouxpepine.com) of your intent to make a return, please send the package by post or deposit it in person at the studio, located at

Perrine Marez – Bijoux Pépine
642, 1re Avenue
H4G 2V7, Verdun, QC
Canada

Postage for returns comes at the client’s expense, except in cases where there is a default in the product.

* SALES ITEMS ARE CONSIDERED AS FINAL SALE.