FAQ

The item I want is sold out!

Will it be produced again? Can I pre-order it?

To know if an item is still available at our studio, please email the designer Perrine Marez at bijouxpepine@gmail.com Make sure to provide us with as many details as possible on the desired item (name, color, and picture if possible) so she can better answer your inquiry.

Are there any Bijoux Pépine promo codes?

Yes indeed!
Subscribe to the newsletter, and you will receive a 10% off promotional code applicable on your first online purchase. Once you are registered, you will benefit from exclusive offers all year round.
You can also have a look at the on-sale section for discounts.

What methods of payment are accepted on bijouxpepine.com?

Orders can be paid by credit card (Visa, Mastercard and American Express) or via Paypal.
The online store does not allow for instalment payments.

SECURE PAYMENT: We never store your credit card information. All transactions are made through Shopify and are secure and encrypted.

How do I know if my order has been sent?

Once it is paid for, the designer Perrine Marez treats your order as quickly as possible. It may take between 3 to 5 business days for your order to be sent. Once it is completed and mailed, you will receive an email confirming your package is on its way.

 

How long does it take for delivery? Can I get my order faster?

At checkout, you will find all price and delivery time estimates.

If you want more informations, please contact the designer Perrine Marez directly at bijouxpepine@gmail.com

Can I wear my jewelry under the shower / to go swimming?

Even though Bijoux Pepine's jewelry is resistant, it’s preferable to take it off before going under water.

In the event that the gold or silver leaf tarnishes, it can be cleaned by soaking the jewel for a few hours in 70% rubbing alcohol. If the piece of jewelry still shows traces of oxidation, you can let it soak a little longer.

The metallic parts can be wiped with a soft chamois-type cloth.

How do I know what my ring size is? Are Bijoux Pépine rings adjustable?

Rings are not adjustable.

To find out what your size is, place a tailor’s measuring tape around the finger which will wear the ring, around the joint (where your finger is the biggest). Take your measurements preferably at the end of the day, when your fingers are likely to be a bit swollen. Read off the measured value in millimeters. For example, if your finger measures 52mm, your ring size is 52 (FR size). You can convert it to a US size using the chart below.

If you don’t have a measuring tape, you can also take your measurements with a non-elastic string and place it on a ruler.

If you already have a ring of the right size, measure its diameter with a ruler and find the corresponding size in the chart below.

The Bijoux Pépine bracelet / necklace I bought is too short / too long. Can I have it adjusted?

Absolutely.

Contact the designer Perrine Marez at bijouxpepine@gmail.com to make an appointment at her studio. She will adjust it on site.

If you are too far from us geographically, it is better to go to a jewelry shop closer to you.

I saw (on social media, in a store) a Bijoux Pépine design which isn’t available online. Can I place a special order?

Some older designs, colors or prototypes may still be available at Perrine Marez' studio in Montreal. Email her at bijouxpepine@gmail.com . Make sure to provide her as many details as possible (name, color, and picture if possible) so she can better answer your inquiry.

I lost an earring. Can I have it replaced?

If you lost an earring, the designer Perrine Marez will evaluate if it is possible for her to produce a new one. Please contact her at bijouxpepine@gmail.com with a picture of you earring that she will use as a reference. However, the production methods being artisanal, she cannot guarantee that the color will match perfectly. Each jewel is unique. Some older designs or colors may no longer be available. Extra fees may apply. 

Does Bijoux Pépine offer gift-certificates?

Link here

I have a store. Can I distribute Bijoux Pépine?

The designer Perrine Marez would love to collaborate with you. Please contact her at  wholesale@bijouxpepine.com to know about her distribution conditions.

I’m a stylist, can I do business with Bijoux Pépine for my clients?

Yes, with great pleasure. Please contact her at wholesale@bijouxpepine.com 

Where can I find your products?

If you wish to visit the studio, Perrine will receive you with great pleasure. Please email her at bijouxpepine@gmail.com to make an appointment.

Bijoux Pépine is also distributed in many stores, which you can find in our section points of sale.

Are jewels guaranteed?

Bijoux Pépine’s jewels and accessories are guaranteed for a year.

Perrine Marez works hard to provide you with the prettiest and most durable creations of all. If despite all of the quality controls your piece presented a small defect, she invite you to contact her at bijouxpepine@gmail.com 

Don’t forget to attach to your message some photos of the piece to be repaired. This will help her to offer you the best possible solution.