Processing Time

As everything is handmade and made to order, please allow from 3 to 5 business days for your order to ship. Contact us before placing your order if you have any urgent requests.

 

Taxes & Custom Fees

American and International customers are responsible for any customs / duties / taxes at delivery of the package. Customs policies vary from country to country. Please consult your country’s customs office for an accurate estimate.

 

Shipping

We ship from Montreal, Canada, via Canada Post. Note that in all cases, we do not offer refunds for delayed shipments as we have no control over delays caused by postal services and customs. That being said, we will attempt to accommodate you in case of any problems.

 

Payment Methods

We accept all major credit cards (Visa, MasterCard and American Express). All transactions made on thisilk.com are secure and encrypted, and we never store your credit card information.

 

Order Changes & Cancellation

Should you want to make any changes or cancel your order, please contact us immediately. If your order has shipped already, you might have to pay additional shipping charges.

 

Damages & Defects

We go to great lengths to ensure that your order arrives intact. Please inspect your package immediately upon arrival, and contact us with descriptive pictures if anything has been damaged during shipping; we will arrange for repair or replacement of the item(s).

In the rare case of defects in the jewelry, we reserve the right to evaluate if the defect is a result of our production process. If this is the case, we will be happy to repair or replace the item at no extra cost. However, if we judge the defect is a result of accident, abuse, neglect or wear from normal use, we can evaluate repair options together when possible.

 

Returns & Exchanges

You have up to 15 days after the receipt of your order to return your purchases for a full refund of the purchase price. Articles must be returned in their original packaging and in their original condition, accompanied by the delivery slip initially received with the package. After informing us by e-mail (info@bijouxpepine.com) of your intent to make a return, please send us the package by post or deposit it in person at our boutique, located at

Perrine Marez – Bijoux Pépine
642, 1re Avenue
H4G 2V7, Verdun, QC
Canada

Postage for returns comes at the client’s expense, except in cases where there is a default in the product.

* SALES ITEMS ARE CONSIDERED AS FINAL SALE.

 

About Your Privacy

Bijoux Pépine is committed to protecting your privacy. We will only use the personal information you provide us to promptly process your order.

Only your email address will be used to contact you with information about special offers and new items shown on our website. It will not be disclosed to anyone else (organization, business, or other).

 

Website Use

All website content such as the photographs, written content, design and graphics are the intellectual property of Bijoux Pépine. The use and/or partial or total reproduction of this material is prohibited without prior written consent from Bijoux Pépine.

You are urged to read the terms and conditions governing the use of this site. By accessing this site, you agree to these terms and conditions, which may be modified at any time without written notice by Bijoux Pépine. All content, including, without limitation, all text, designs, icons, photographs, code and software used or incorporated into this website, and the organization and presentation of content are trademarks, protected by copyright or other intellectual property right of Bijoux Pépine. This website may contain links to other sites Bijoux Pépine takes no responsibility for any website you may access through his. Bijoux Pépine has no control over the content of these sites and the presence of such links does not constitute in any way its adherence to other websites.